Is there a minimum number of orders per month?
Not really, but we recommend to have at least 50 orders 100 orders per month (on average) to minimize the service cost.
Do each of my items have to be labeled by my supplier?
Yes, we do require the items to be labeled with SKU or Part number matching your website items plus any other info such as size, color, etc. A well-labeled item will speed up the picking and shipping process, reducing shipping error and eventually reduce your return & replacement cost.
How do we label our shipment shipping to your warehouse?
A well labeled shipment to our warehouse is critical for us to receive the items quickly and make them available for fulfillment. Typically, the shipment to our warehouse should contain a packing list containing the following information:
> Your company name
> Number of boxes on the shipment
> Each box labeled with SKU or Part Number of items with quantity
Do you have an affiliate or referral program?
Yes, please contact us for details.
How can my customer return an item?
We can email a prepaid return label to them through our shipping software or they can mail it through different means back to the return address that is on the package they received their order in.
Can you handle Amazon Prime Fulfillment shipment?
Yes, we can prepare your item and make them Amazon fulfillment ready and ship to local Amazon warehouse for you.
Do you ship internationally?
We are able to ship anywhere in the world.
We also have very cost effective shipping rate for small and light weight packages.How can I keep track of my inventory levels?
Our software provides a real time inventory update for most of Ecommerce platforms such as Amazon, Ebay, Shopify, Esty, Big commerce, Jets, etc... You can view currently inventory level in your admin area.
Can you arrange inbound shipment?
Yes we can help you arrange your inbound shipment from your suppliers to our warehouse domestically and internationally.